Frequently Asked Questions
1. How long does shipping take?
We ship worldwide! Delivery times vary by location, but here’s a quick guide:
- United States: Usually 7–14 business days
- International: Usually 14–31 business days
We process orders quickly, and you’ll get tracking details the moment your package is on its way.
2. Do you offer free shipping?
Yes! Every single order comes with free shipping. No minimums, no hidden fees — just happy tails.
3. How can I track my order?
As soon as your order ships, you’ll receive an email with your tracking number. You can also check anytime through our Track Your Order page.
4. When will I get my tracking number?
Tracking is updated once your package has left our fulfillment center. Please allow a couple of days for processing before your tracking link becomes active.
5. What is your return policy?
If something’s not quite right, you can return your order within 30 days of delivery. Items must be unused and in their original packaging. Just reach out to our support team, and we’ll walk you through the return process step by step.
6. What if my item arrives damaged or incorrect?
Oh no — we’re so sorry! Please contact us right away with your order number and a photo of the issue. We’ll make it right quickly with either a replacement or a refund. Your satisfaction means everything to us.
7. Can I cancel or change my order?
We get to work on orders fast, so changes need to be requested within 12 hours of placing your order. Contact us as soon as possible, and we’ll do our very best to help.
8. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options. Every transaction is encrypted, safe, and protected.
9. Where are you located?
We’re an online pet-loving brand serving dog families worldwide. With fulfillment centers in different regions, we make sure your orders reach you as quickly as possible.
10. Do you test your products?
Yes, always! Every item is handpicked and tested by our team — and our dog Berta gives her paw of approval too. If she doesn’t love it, it doesn’t make it to our store.
11. How can I contact PetWoofy?
We’re always here to help! Reach us anytime through our Contact Us page, and our friendly support team will get back to you quickly.
Still have questions? Don’t hesitate to reach out — we love hearing from fellow dog parents and are always happy to help you and your pup!